This Privacy Policy describes how Selling Views, a luxury real estate advisory firm, collects, uses, processes, and discloses your information when you access or use our website, services, and applications (collectively, the "Services"). We are committed to protecting your privacy and processing your personal data in accordance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
1. Introduction
This Privacy Policy applies to all users of our Services, including prospective clients, existing clients, investors, property owners, tenants, and visitors to our website. By accessing or using our Services, you signify your acceptance of the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2. Information We Collect
We collect various types of information to provide and improve our Services to you. This may include:
Personal Identifiable Information (PII)
- Contact Information: Name, email address, postal address, telephone number, mobile number.
- Identity Information: Date of birth, gender, marital status, nationality, PAN card details, Aadhaar card details, passport details (especially for NRI services).
- Financial Information: Bank account details, income details, credit history, investment preferences, property budget, source of funds (for property transactions and loan referrals).
- Property Information: Property preferences (type, location, budget), details of properties owned or leased, rental income details, property documents.
- Professional Information: Occupation, employer details.
- Login Credentials: Username and password for your account on our platform.
Non-Personal Identifiable Information (Non-PII)
- Usage Data: Information about how you access and use our Services, including IP address, browser type, operating system, pages viewed, time spent on pages, referral sources, and navigation paths.
- Device Information: Information about the device you use to access our Services, such as device model, unique device identifiers, and mobile network information.
- Location Data: General location information derived from your IP address.
3. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
- To Provide and Manage Services: Facilitating luxury property brokerage services, including connecting buyers with sellers/developers; providing investment advisory services, market analysis, and portfolio diversification advice; managing the "Own. Lease. Earn." model, including tenant sourcing, lease management, and rental income facilitation; assisting NRIs with virtual tours, documentation, Power of Attorney (POA) handling, and compliance; referring home loan services through partner banks and NBFCs; delivering aviation marketing services, if you are a client of that division; and processing transactions, payments, and service requests.
- To Improve and Personalize Services: Understanding your preferences to offer tailored property recommendations and investment advice; analysing usage patterns to enhance website functionality and user experience; and developing new features and services based on user feedback and market trends.
- For Communication and Marketing: Sending updates, newsletters, promotional offers, and information about new properties or services that may be of interest to you; responding to your inquiries, requests, and feedback; and conducting surveys and market research.
- For Legal and Compliance Purposes: Complying with legal obligations, regulatory requirements (e.g., RERA, PMLA, KYC norms), and court orders; preventing fraud, money laundering, and other illegal activities; enforcing our Terms and Conditions; and protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We engage third-party companies and individuals to facilitate our Services, such as payment processors, IT service providers, marketing agencies, legal advisors, and property management partners. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- With Business Partners: For services like home loan referrals, we share necessary financial and personal information with our partner banks and NBFCs, with your explicit consent. For property transactions, we may share relevant details with developers, sellers, or other brokers involved in the transaction.
- For Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of the assets. We will notify you before your information becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with RERA disclosures, anti-money laundering regulations, and other statutory requirements.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Security
We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and review the personal information we hold about you and request corrections to any inaccuracies.
- Withdraw Consent: You may withdraw your consent for the collection and processing of your sensitive personal data or information at any time, subject to legal or contractual restrictions. However, withdrawing consent may affect our ability to provide certain Services to you.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
- Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
To exercise any of these rights, please contact our Grievance Officer as detailed in our Grievance Redressal Policy.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
8. Marketing Communications
We may send newsletters, market reports, property updates, promotional offers, invitations to events, and information regarding our Services. You may opt out of receiving marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly. However, you will continue to receive communications necessary for providing our Services or complying with legal obligations.
9. Data Security
We implement reasonable administrative, physical, and technical safeguards to protect your personal information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, access controls, password protection, security monitoring, periodic audits, and restricted access to authorised personnel. While we strive to maintain appropriate security standards, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal, regulatory, taxation, accounting, contractual, and record-keeping obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Upon expiry of the applicable retention period, the information will be securely deleted, anonymised, or destroyed in accordance with applicable law.
11. International Data Transfers
Where necessary for providing our Services or where our service providers operate outside India, your personal information may be transferred, processed, or stored in jurisdictions outside India. Such transfers shall be subject to applicable legal requirements and appropriate safeguards to ensure adequate protection of your personal information.
12. Your Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate or incomplete information, withdrawal of consent where applicable, deletion of your personal information, restriction of processing, or opt out of promotional communications. We may require verification of your identity before processing such requests.
13. Links to Third-Party Websites
Our website may contain links to third-party websites or applications for your convenience. We do not control and are not responsible for the privacy practices, security, or content of such third-party platforms. Users are encouraged to review the privacy policies of those websites before sharing any personal information.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
15. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our processing of your personal information, you may contact us at:
17. Grievance Officer
In accordance with applicable law, you may contact our designated Grievance Officer for any complaints or requests concerning your personal information.
We shall acknowledge and address grievances within the timelines prescribed under applicable law.
